Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Exchanges
We only replace items if they are defective or damaged. If you received a damaged item, snap a photo and send it to us at loyalty.officer@darklightweb.com
Shipping returns
To return your product, you should mail your product to Evens gate 6A, 0655 Oslo.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service. We can’t guarantee that we will receive your returned item.
Contact us at loyalty.officer@darklightweb.com for questions related to refunds and returns.